Senior Vice President, Entertainment
Store Support Center, TX
1221 S. Belt Line Rd
Dallas, TX 75220
The Senior Vice President, Entertainment will play a critical role in optimizing the heart of the
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entertainment experience for each brand D&B and Main Event. The Company views its
entertainment experience as its key differentiator and catalyst for growth. The Entertainment leader
will work closely with the CEO and leadership team to create Entertainment as a center of
excellence within the business. The SVP Entertainment will be responsible for managing the two
brands to attain dual and individual growth and success.
This leader will be responsible for creating a lasting memory, one guest at a time. From entering the
brand’s parking lot, to first steps in the store or center, from playing, competing, celebrating and
dining, each guest should receive a memorable experience.
The SVP Entertainment will drive the strategic initiatives and direction of all aspects of entertainment
in the Company's national, multi unit environment. This person will be responsible for innovating
the entertainment experience broadly, to include new games, attractions, interactive technology,
content programming, and the overall guest entertainment experience.
Overall Responsibilities Entertainment Strategy Center of Excellence
Develop and execute the entertainment strategy and strategic initiatives as a center of excellence
aligning with the Company’s guest experience and target audiences across each of its brands.
Lead venue product mix thought leadership and product positioning in collaboration with cross
In partnership with Operations and Construction and Design, develop and implement all new and existing
amusement layouts for an optimal guest experience and maximum profitability.
Lead product innovation, testing and evaluation, to stay current on the latest trends and emerging
technology in gaming, e sports, digital connectivity and virtual reality, physical amusements, content
programming and music/entertainment.
Attend National and International shows (IAAPA, etc.) for games and amusements venues to investigate
new methods, or different types of venues to incorporate into the brands.
Develop and maintain relationships with key executives from various entertainment companies, content
developers and studios, and gaming and VR organizations and companies to secure partnerships for
exclusives and additional opportunities.
Develop strong vendor management collaboration and partnerships to maximize guest satisfaction
through the amusements experience.
In partnership with Procurement, negotiate and purchase all equipment related to Laser Tag, Ropes
Courses, Golf, and other venues, in addition to prospecting new and innovative games, VR and other
Cross Functional Collaboration
Attend senior leadership team, operations and new store opening meetings as the subject
matter expert in amusements, content and entertainment.
Identify and share best practices and innovative ideas for improving guest interaction with team
Support operational staff with answers to games, equipment, content programming, products,
and inventory questions and issues.
Optimize Processes and Guest Satisfaction
Optimize mix of redemption games and experiences; optimize entertainment pricing and
Develop procedures for games merchandising, calibration and other related games functions.
Ensure adequate service levels for maintaining games, entertainment offerings and attractions.
Regularly visit competitor’s sites to evaluate equipment, pricing, teller incentives, calibration
standards, games layout, content programming, redemption store and amusement venues.
Pivotal Experience &
The SVP Entertainment will need to be experienced in entertainment
oriented guest experiences,
with successful leadership in a dynamic environment with high service standards.
The ideal candidate will be a subject matter expert in games, TV content, music, movie,
entertainment activities, and similar amusements that provide a memorable guest experience.
In addition, this executive will have the following qualifications:
10+ years of experience managing multi unit amusements in the Entertainment industry
10+ years of guest facing, strategic entertainment responsibility
Strong cross functional and collaboration skills and experiences
Operational leadership ability, with a passion for innovative new products, cutting edge trends
in technology, and activities that create the most fun and engaging experience.
Strong leadership skills creating and leading a high performance organization that works
collaboratively to achieve shared goals.
Demonstrated success in recruiting, developing, mentoring, and coaching a team, as well as
holding the team accountable for their responsibilities and commitments.
Undergraduate degree required; MBA is additive.
Leadership and Personal
Innovative This executive will be able to work closely with games, entertainment, operations
and service teams to inspire new ideas, and develop entertainment and amusement products
that create distinctive, fun, effective guest experiences. Is naturally curious and mindful of how
new, innovative technologies can drive future consumer and associate engagement and
Relationship Building Highly collaborative and effective at building strong cross functional
relationships. Ability to create relationships with multiple stakeholders in order to make decisions
consistent with brand strategy.
Impactful Communications Ability to articulate a compelling vision and rally support behind it.
Dynamic persona with proven ability to inspire and motivate an organization and stakeholders.
Team Leadership Hands on leadership of diverse teams focused on fun, memorable
entertainment with high guest satisfaction. Ability to identify, recruit and retain strong talent.
Transformational Change Agent Entrepreneurial, driven to deliver and has a prior track record
of delivering outsized results. Capable of developing and implementing differentiated strategies
for multiple brands.
Strategic Thinking Thinks and plans logically, making sure issues are thoroughly evaluated.
Probes problems and issues in depth, seeking subtle, but important causes and considerations.
Passion for Operational Excellence Exhibits the desire to help drive the company’s overall
performance while taking personal pride in the role of driving success through inspiration,
teamwork and passion for delivering results & shareholder value.
Character & Integrity Operates with honesty, directness, transparency and candor; words and
actions are aligned with the brand values; actively seeks and incorporates feedback.
Dave and Buster's is proud to be an Equal Opportunity and e-Verify Employer where required by law.